Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

Official recall facts

CPSC published recall 27004 on 2026-10-01. Check the product description and official notice to determine which items are affected.

Hazard

• The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.

Official remedy

• Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.

Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on “Product Recalls” at the bottom of the page for more information.

Read the official CPSC recall notice

Identify the recalled product

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Products

• Urban Arrow Cargo Electric Bikes

Deterministic enrichment

• Product identifiers: Urban Arrow Cargo Electric Bikes
• Hazard categories: fall
• Explicit remedy actions: stop use
• Safely parsed reported counts: incidents: 0; injuries: 0

Publisher normalization using cpsc-deterministic-enrichment 1.0.0. Raw source text, field paths, and abstentions are in the JSON record; this is not CPSC advice.

Description

This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. “Urban Arrow” is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.

Reported incidents: The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.

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