# Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

> Independent recall index. The official CPSC record remains authoritative.

- Recall number: 27004
- Recall date: 2026-10-01
- Updated: 2026-10-01
- Retrieved: 2026-10-05T21:35:45+00:00
- Derived urgency: standard (publisher heuristic)
- Immediate-action tag: `stop_using` (publisher heuristic)

## Products

- Urban Arrow Cargo Electric Bikes

## Hazards

- The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.

## Official remedy

- Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.

Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on “Product Recalls” at the bottom of the page for more information.

## Description

This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. “Urban Arrow” is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.

## Deterministic enrichment

- Product identifiers: Urban Arrow Cargo Electric Bikes
- Safely parsed reported counts: incidents: 0, injuries: 0
- Ruleset: `cpsc-deterministic-enrichment 1.0.0`

Raw values, source-field paths, rule metadata, and any count abstentions are in the JSON record. These publisher-derived fields are not CPSC advice.


## Sources and formats

- [Official CPSC recall](https://www.cpsc.gov/Recalls/2027/Gazelle-USA-Recalls-Urban-Arrow-Cargo-Electric-Bikes-Due-to-Fall-Hazard)
- [Canonical HTML](https://citefacts.com/recalls/27004-gazelle-usa-recalls-urban-arrow-cargo-electric-bikes)
- [JSON record](https://citefacts.com/recalls/27004-gazelle-usa-recalls-urban-arrow-cargo-electric-bikes.json)