{
  "schema_version": "0.2.0",
  "id": 11002,
  "recall_number": "27004",
  "slug": "27004-gazelle-usa-recalls-urban-arrow-cargo-electric-bikes",
  "title": "Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard",
  "description": "This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. \u201cUrban Arrow\u201d is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.",
  "recall_date": "2026-10-01",
  "last_publish_date": "2026-10-01",
  "official_url": "https://www.cpsc.gov/Recalls/2027/Gazelle-USA-Recalls-Urban-Arrow-Cargo-Electric-Bikes-Due-to-Fall-Hazard",
  "consumer_contact": "Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on \u201cProduct Recalls\u201d at the bottom of the page for more information.",
  "products": [
    {
      "name": "Urban Arrow Cargo Electric Bikes",
      "description": "",
      "model": "",
      "type": "Electric power-assisted pedal bikes (excl offroad/minibikes)",
      "categoryid": "2255",
      "numberofunits": "About 1,032 (In addition, about 134 were sold in Canada)"
    }
  ],
  "hazards": [
    "The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard."
  ],
  "remedies": [
    "Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers."
  ],
  "remedy_options": [
    "Repair"
  ],
  "injuries": [
    "The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported."
  ],
  "retailers": [
    "Sold At:\nSpecialty bike stores nationwide from 2016 through 2022 for about $9,000."
  ],
  "countries": [
    "Netherlands"
  ],
  "upcs": [],
  "images": [
    {
      "url": "https://www.cpsc.gov/s3fs-public/urban1.gif?VersionId=pBUiiVO.dPmhscNswQK4cyPRT_hXNydh",
      "caption": "Recalled Urban Arrow Cargo Electric Bikes"
    },
    {
      "url": "https://www.cpsc.gov/s3fs-public/urban2.png?VersionId=yMCcvSbCgCow83fLe0ii8j.t09wFqBoT",
      "caption": "Recalled Seat Post with two silver bolts"
    },
    {
      "url": "https://www.cpsc.gov/s3fs-public/urban3.png?VersionId=PABjl5AHVlJrt.dwWl4jHAVDdxNfaYOZ",
      "caption": "Replacement Seat Post"
    }
  ],
  "urgency": "standard",
  "audience_tags": [
    "outdoor",
    "electronics"
  ],
  "immediate_action": "stop_using",
  "retrieved_at": "2026-10-05T21:35:45+00:00",
  "source_fingerprint": {
    "algorithm": "sha256",
    "canonical_json_sha256": "b3dfddec11c69a8896200f97d0bc074a257c2e4eb270ad0ae280ebce9ee519bf"
  },
  "enrichment": {
    "ruleset": {
      "id": "cpsc-deterministic-enrichment",
      "version": "1.0.0"
    },
    "product_entities": [
      {
        "value": "product:urban-arrow-cargo-electric-bikes",
        "raw_values": [
          "Urban Arrow Cargo Electric Bikes"
        ],
        "source_fields": [
          "Products[0].Name"
        ],
        "rule_id": "product_entity_key",
        "rule_version": "1.0.0",
        "canonical_key": "product:urban-arrow-cargo-electric-bikes",
        "aliases": [
          "Urban Arrow Cargo Electric Bikes"
        ],
        "models": []
      }
    ],
    "upc_identifiers": [],
    "organizations": [
      {
        "value": "Gazelle USA LLC, of Santa Cruz, California",
        "raw_values": [
          "Gazelle USA LLC, of Santa Cruz, California"
        ],
        "source_fields": [
          "Importers[0].Name"
        ],
        "rule_id": "organization",
        "rule_version": "1.0.0",
        "canonical_key": "organization:gazelle-usa-llc-of-santa-cruz-california",
        "role": "importer"
      }
    ],
    "numeric_units": [],
    "hazard_categories": [
      {
        "value": "fall",
        "raw_values": [
          "The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard."
        ],
        "source_fields": [
          "Hazards[0].Name"
        ],
        "rule_id": "hazard_category",
        "rule_version": "1.0.0",
        "canonical_key": "hazard:fall"
      }
    ],
    "remedy_categories": [
      {
        "value": "replacement",
        "raw_values": [
          "Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers."
        ],
        "source_fields": [
          "Remedies[0].Name"
        ],
        "rule_id": "remedy_category",
        "rule_version": "1.0.0",
        "canonical_key": "remedy:replacement"
      }
    ],
    "action_flags": {
      "stop_use": {
        "value": true,
        "raw_values": [
          "Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers."
        ],
        "source_fields": [
          "Remedies[0].Name"
        ],
        "rule_id": "action_flag_stop_use",
        "rule_version": "1.0.0",
        "canonical_key": "action:stop_use"
      },
      "refund": {
        "value": false,
        "raw_values": [],
        "source_fields": [
          "Remedies[0].Name"
        ],
        "rule_id": "action_flag_refund",
        "rule_version": "1.0.0",
        "canonical_key": "action:refund"
      },
      "repair": {
        "value": false,
        "raw_values": [],
        "source_fields": [
          "Remedies[0].Name"
        ],
        "rule_id": "action_flag_repair",
        "rule_version": "1.0.0",
        "canonical_key": "action:repair"
      },
      "dispose": {
        "value": false,
        "raw_values": [],
        "source_fields": [
          "Remedies[0].Name"
        ],
        "rule_id": "action_flag_dispose",
        "rule_version": "1.0.0",
        "canonical_key": "action:dispose"
      }
    },
    "audience_categories": [
      {
        "value": "outdoor",
        "raw_values": [
          "Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. \u201cUrban Arrow\u201d is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts. The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard. Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers. The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported."
        ],
        "source_fields": [
          "Title",
          "Description",
          "Hazards[0].Name",
          "Remedies[0].Name",
          "Injuries[0].Name"
        ],
        "rule_id": "audience_category",
        "rule_version": "1.0.0",
        "canonical_key": "audience:outdoor"
      },
      {
        "value": "electronics",
        "raw_values": [
          "Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. \u201cUrban Arrow\u201d is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts. The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard. Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers. The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported."
        ],
        "source_fields": [
          "Title",
          "Description",
          "Hazards[0].Name",
          "Remedies[0].Name",
          "Injuries[0].Name"
        ],
        "rule_id": "audience_category",
        "rule_version": "1.0.0",
        "canonical_key": "audience:electronics"
      }
    ],
    "product_categories": [
      {
        "value": "sporting_goods",
        "raw_values": [
          "Urban Arrow Cargo Electric Bikes  Electric power-assisted pedal bikes (excl offroad/minibikes)"
        ],
        "source_fields": [
          "Products[0]"
        ],
        "rule_id": "product_category",
        "rule_version": "1.0.0",
        "canonical_key": "product-category:sporting_goods"
      },
      {
        "value": "electronics",
        "raw_values": [
          "Urban Arrow Cargo Electric Bikes  Electric power-assisted pedal bikes (excl offroad/minibikes)"
        ],
        "source_fields": [
          "Products[0]"
        ],
        "rule_id": "product_category",
        "rule_version": "1.0.0",
        "canonical_key": "product-category:electronics"
      }
    ],
    "reported_counts": {
      "incidents": {
        "value": 0,
        "raw_values": [
          "The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported."
        ],
        "source_fields": [
          "Injuries[0].Name"
        ],
        "rule_id": "reported_incidents",
        "rule_version": "1.0.0",
        "parse_status": "parsed"
      },
      "injuries": {
        "value": 0,
        "raw_values": [
          "The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported."
        ],
        "source_fields": [
          "Injuries[0].Name"
        ],
        "rule_id": "reported_injuries",
        "rule_version": "1.0.0",
        "parse_status": "parsed"
      },
      "deaths": {
        "value": null,
        "raw_values": [],
        "source_fields": [],
        "rule_id": "reported_deaths",
        "rule_version": "1.0.0",
        "parse_status": "not_stated"
      }
    }
  },
  "derivations": {
    "urgency": "Keyword heuristic; not an official CPSC classification.",
    "audience_tags": "Keyword heuristic over official title, description, hazard, and remedy text.",
    "immediate_action": "Keyword heuristic over official remedy text; read the official remedy.",
    "enrichment": "Deterministic, versioned normalization. Source text remains in the source fields above; ambiguous count language abstains rather than guessing."
  },
  "field_change_history": []
}