{
  "schema_version": "0.1.0",
  "id": 10884,
  "recall_number": "26647",
  "slug": "26647-benq-america-recalls-gv31-portable-projectors-due-to",
  "title": "BenQ America Recalls GV31 Portable Projectors Due to Risk of Serious Injury or Death from Fire and Burn Hazards",
  "description": "This recall involves BenQ-branded portable projectors, model GV31. The white, circular projectors measure about 5.2 inches by 8 inches by 7.5 inches; weigh about 3.7 pounds and are powered by a rechargeable lithium-ion battery. The projectors sit on a gray base and have a built-in speaker, a carrying strap, a lens and control buttons at the top. They were shipped with a remote control. The brand name and model number are printed on the label on the underside of the projector's gray base.",
  "recall_date": "2026-07-30",
  "last_publish_date": "2026-07-31",
  "official_url": "https://www.cpsc.gov/Recalls/2026/BenQ-America-Recalls-GV31-Portable-Projectors-Due-to-Risk-of-Serious-Injury-or-Death-from-Fire-and-Burn-Hazards",
  "consumer_contact": "BenQ toll-free at 866-600-2367 from 8:30 a.m. to 5:30 p.m. CT Monday through Friday, email GV31recall@benq.com, or online https://www.benq.com/en-us/support/gv31recall.html or www.benq.com, and click on \"Recalls\" at the top of the page for more information.",
  "products": [
    {
      "name": "BenQ GV31 Portable Projectors",
      "description": "",
      "model": "",
      "type": "",
      "categoryid": "",
      "numberofunits": "About 1,249 (In addition, about 240 were sold in Canada)"
    }
  ],
  "hazards": [
    "The recalled projectors' lithium-ion battery can overheat, posing a risk of serious injury or death from fire and burn hazards."
  ],
  "remedies": [
    "Consumers should stop using the projectors immediately and contact BenQ for a free battery repair or replacement projector, including shipping. Consumers will be asked to register at https://www.benq.com/en-us/support/gv31recall.html and receive a prepaid label and package to return the recalled product. Note: Do not throw this recalled projector with lithium-ion battery in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance."
  ],
  "remedy_options": [
    "Repair",
    "Replace"
  ],
  "injuries": [
    "The firm has received three reports of the projector overheating, including one incident resulting in burns on hands."
  ],
  "retailers": [
    "Online at BenQ Store, BenQ INFTY lab, Iconic Micro, Memory Express and Amazon.com from July 2023 through May 2026 for between $500 and $600."
  ],
  "countries": [
    "China"
  ],
  "upcs": [],
  "images": [
    {
      "url": "https://www.cpsc.gov/s3fs-public/Picture8_23.png",
      "caption": "Recalled BenQ Portable Projector \u2013 model GV31"
    },
    {
      "url": "https://www.cpsc.gov/s3fs-public/Picture9_18.png",
      "caption": "Recalled BenQ Portable Projector \u2013 model GV31"
    }
  ],
  "urgency": "critical",
  "audience_tags": [
    "electronics"
  ],
  "immediate_action": "stop_using",
  "retrieved_at": "2026-08-21T04:54:04+00:00",
  "derivations": {
    "urgency": "Keyword heuristic; not an official CPSC classification.",
    "audience_tags": "Keyword heuristic over official title, description, hazard, and remedy text.",
    "immediate_action": "Keyword heuristic over official remedy text; read the official remedy."
  }
}